IT_TRANSFORMATION · DUBAI_UAE · AZ-104

EssamKhalid Musameh

// IT Systems Transformation · Cloud Identity · AI Automation

IT Systems Transformation Engineer with 4+ years architecting intelligent, automated, and cloud-first environments. Currently building AI agents, RAG pipelines, and N8N automation at Linkviva. Azure AZ-104 certified. Global M365 Administrator.

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04+

Years Experience

0500+

Users Managed

035%

Faster Response

06

Roles

N8N · AUTO

RAG · LLM

AZURE AZ-104

ENTRA ID

INTERACTIVE 3D · DRAG TO ROTATE

// about_me

About Me

// IT engineer who builds AI systems, not just manages them.

Cloud IdentityAI AutomationIT TransformationM365 ExpertAZ-104

I'm an IT Systems Transformation Engineer specializing in cloud-first infrastructure, identity governance, and AI-powered automation. Based in Dubai, UAE, I architect intelligent systems that eliminate manual processes — from N8N pipelines and RAG chatbots to full Microsoft 365 tenant transformations. Currently the sole Global Administrator for Azure Entra ID at Linkviva FZ LLC, leading enterprise-wide digital transformation in 2026.

Sole Global Administrator — Azure Entra ID & full M365 tenant (250+ users)
Building AI agents & RAG pipelines integrating Claude, GPT-4o, Pinecone & N8N
Consolidated 400+ M365 licenses across 11 SKUs — significant annual cost savings
Designed SharePoint modernization for 93%-full tenant (468 sites)
Automated HR onboarding: Odoo → Entra ID → M365 → credentials (zero manual steps)
AZ-104 Microsoft Azure Administrator Certified · Valid UAE Driving Licence

// skills_matrix

Skills & Expertise

Click any node to explore skills in that category.

SKILLS_CORE

🤖

AI & Automation

🧠

Vector & AI Infra

☁️

Cloud & Identity

🪟

Microsoft 365

📊

Monitoring & Ops

⚡

Scripting & DevOps

HOVER TO ROTATE · CLICK NODE TO EXPLORE

🤖AI & Automation

N8N WorkflowsRAG PipelinesAI Agent DesignPrompt EngineeringClaude CodeMCP Protocol

// 3 yrs active use

🧠Vector & AI Infra

Pinecone Vector DBLLM Integration360Dialog APIEmbedding PipelinesSharePoint RAG

// 2 yrs active use

☁️Cloud & Identity

Microsoft Entra IDAzure ADAZ-104 CertifiedConditional AccessMFA EnforcementPrivileged Roles

// 4 yrs active use

🪟Microsoft 365

M365 Global AdminSharePoint AdminExchange OnlineIntune MDMKandji MDMLicense Optimization

// 4 yrs active use

📊Monitoring & Ops

PagerDutyGrafanaSophos FirewallSnipe-ITIncident ResponseNetwork Infrastructure

// 3 yrs active use

⚡Scripting & DevOps

PowerShellBashExchange Transport RulesWorkflow AutomationJira AdminConfluence Admin

// 4 yrs active use

// work_history

Experience

6 roles across enterprise tech, IoT, fintech, and government since 2022.

Feb 2026 – Present

Linkviva FZ LLCCURRENT· Dubai Production City, UAE

IT Systems Transformation Engineer

Sole Global Administrator for Azure Entra ID, owning the full identity and access management lifecycle — conditional access, MFA, privileged roles, and security governance across 250+ users. Consolidated 400+ M365 licenses across 11 SKUs. Designed SharePoint modernization for a 93%-full tenant (468 sites). Engineered end-to-end N8N automation: HR onboarding pipeline (Odoo → Entra ID → M365 → credentials). Built a RAG-powered WhatsApp assistant using 360Dialog + N8N + Pinecone + Claude/GPT-4o + SharePoint.

Entra IDM365 Global AdminN8NRAGAI AgentsPineconeClaudeIntuneKandjiPowerShell

Mar 2024 – Jan 2026

M2· Dubai, UAE

IT Operations Engineer

Administered PagerDuty on-call rotations and escalation policies — improving incident response by 35%. Managed Entra ID, Intune, Kandji MDM, and Office 365 for 500+ users. Jira and Confluence Administrator. Slack admin for 400+ users. Grafana dashboards reduced downtime 20%. Automated onboarding/offboarding — 30% faster setup.

Entra IDIntuneKandjiPagerDutyGrafanaJira AdminSlack AdminSnipe-ITPowerShell

Oct 2023 – Mar 2024

e& enterprise IoT & AI· Dubai, UAE

IT Support Engineer

Supported and maintained all POS system computers — servers, desktops, cash registers, laptops, tablets. Managed printers, scanners, and card readers. Installed, configured, and tested new hardware.

POS SystemsHardware ConfigTicketing SystemDevice Management

Feb 2023 – Jul 2023

B2Broker — Liquidity & Technology Provider· Dubai, UAE

Technical Support Engineer

Managed client requests and first-level support for MT4/MT5 trading platforms. Handled crypto deposit and withdrawal troubleshooting. Collaborated via Slack, Jira, and Confluence.

MT4 / MT5Crypto SupportJiraSlackConfluence

Apr 2022 – Jan 2023

Ajman Statistics and Competitiveness Center· Ajman, UAE

IT Support

Diagnosed hardware/software issues. Installed and configured computers, OSes, and applications. Monitored network integrity, provided remote support. Conducted backups and established disaster recovery protocols.

HelpdeskNetwork MonitoringBackup & RecoveryHardware Config

Jan 2022 – Apr 2022

Techzium IT Solutions· RAK, UAE

Help Desk Support

First-line technical assistance for hardware, software, and connectivity issues across client environments.

HelpdeskTechnical Support

// selected_work

Projects & Initiatives

Live · 2026

AI-Powered IT Support Bot System

Full-stack AI IT support automation on WhatsApp — employees describe their issue, AI triages and resolves it, tickets auto-created in Odoo, real-time analytics dashboard with predictive intelligence. 61+ node n8n workflow. 6 autonomous workflows running 24/7. Bilingual English & Arabic. Enterprise security via Entra ID on every message.

73%

Self-Fix Rate

4.0/5

CSAT Score

24/7

Availability

61+

Workflow Nodes

Claude AIn8nWhatsApp APISupabaseOdooReactEntra IDTwilioCloudflare

// Live in production at Linkviva FZ LLC · Private repo

View Case Study →

Live · 2026

RAG-Powered WhatsApp AI Assistant

Built an always-on internal knowledge hub using 360Dialog + N8N + Pinecone + Claude/GPT-4o + SharePoint. Employees query company knowledge via WhatsApp — the AI retrieves, ranks, and responds with accurate, context-aware answers.

RAGN8NPineconeClaudeGPT-4o360DialogSharePointWhatsApp API

// Live in production · Private repo

View Case Study →

Zero manual lookups

Live · 2026

Automated HR Onboarding Pipeline

Engineered end-to-end automation: new hire in Odoo → Entra ID provisioning → M365 license assignment → credentials delivery. Zero manual IT touchpoints.

N8NEntra IDOdooPowerShellM365Automation

// Live in production · Private repo

View Case Study →

100% automated

Completed · 2026

M365 License Estate Optimization

Consolidated 400+ licenses across 11+ SKUs into Business Premium/Basic structure. Full license audit, rightsizing analysis, and phased migration plan delivering significant annual cost savings.

M365 AdminLicense OptimizationEntra IDCost Reduction

// Enterprise project · Internal

View Case Study →

400+ licenses optimized

In Progress · 2026

SharePoint Tenant Modernization

Modernization strategy for a 93%-full SharePoint tenant (468 sites). Storage analytics, archive plans, and phased migration roadmap — repositioning SharePoint as single source of truth backed by NAS.

SharePointM365Storage AnalyticsMigrationNAS

// In progress · Internal

View Case Study →

468 sites mapped

Completed · 2024

PagerDuty & Grafana Incident Platform

Configured PagerDuty on-call schedules, escalation chains, and monitoring integrations. Built Grafana dashboards for proactive system health. 35% faster incident response, 20% less downtime.

PagerDutyGrafanaOn-Call ConfigMonitoring

// Completed at M2 · Internal

View Case Study →

35% faster response

Completed · 2024

Jira & Confluence Admin Overhaul

Redesigned Jira workflows, automation rules, and permission schemes. Revamped Confluence spaces and delivered IT staff training. Reduced repeat support tickets via improved SOPs.

Jira AdminConfluence AdminWorkflow AutomationSOP Creation