IT Operations Engineer with 4+ years securing and automating hybrid environments. 35% faster incident response, 30% faster onboarding, 500+ users across Entra ID, Intune, Kandji MDM, PagerDuty, Jira, Slack, and Grafana. AZ-104 certified. Valid UAE driving licence.
4+ years hardening and automating enterprise IT stacks — cloud identity, MDM, ITSM, and infrastructure.
Real outcomes from real environments — measurable improvements in speed, reliability, and scale.
Automated end-to-end user provisioning and deprovisioning across Microsoft Entra ID, Intune, Kandji MDM, and Office 365 — account creation, group assignment, device allocation, access permissions, and equipment handling for 500+ users. Cut setup time by 30% through PowerShell scripting and workflow automation.
Configured PagerDuty on-call schedules, escalation chains, and monitoring tool integrations. Built Grafana dashboards to surface system health proactively. Result: 35% faster incident response, 20% less downtime.
Redesigned Jira workflows, automation rules, and permission schemes. Revamped Confluence spaces and delivered IT staff training. Reduced repeat support tickets through improved documentation and SOPs.
Designed and built a full job portal web application — database architecture, user auth, job listing flows, application tracking, and system design. Applied DBMS, Linux, and IT project management principles.
8 roles across enterprise tech, IoT, fintech, government, and higher education since 2021.
AZ-104 Microsoft certified. BSc in IT Networking & Security — Ajman University, 2021.
Open to IT Operations, Cloud Engineering, and Automation roles in the UAE. Jordanian national, valid UAE driving licence.